HOUND HOUSE SPECIALTIES
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Contact Us:
Hound House Specialties
1141 S Oak Ave
Owatonna MN 55060
(507) 213-6158
bschaar@hotmail.com
Please contact us with any questions you have. We will be happy to answer them as soon as possible.
Policies:
Returns & Exchanges:
Collars - We guarantee our collars against any manufacturing defects. Please inspect your collar immediately upon receiving it. If you notice any defects, contact us immediately to receive a replacement collar at no charge to you. You will receive your replacement after returning the unused collar to us.
Normal wear & tear does not qualify as a manufacturing defect. Returns and exchanges are not covered from excessive tugging, pulling, biting, scratching and rough play from your dog.
Please contact us if you are not satisfied for any reason. We will determine each case on an individual basis**
Treats - Treats are generally non-refundable. Please contact us and we will determine each case on an individual basis.**
Privacy Policy:
Your privacy is very important to us. We will never sell, give away or share your information with anyone. We only collect enough information to complete your order. Our checkout is secure through paypal so we never collect your payment information and do not have it on file.
F.A.Q.'S
Where do I find your products?
Click on the page labeled "store" and there you will find a "click here" link that will take you to our store. You can also enter into your browser http://shop.houndhousespecialties.com You can also CLICK HERE to enter our store.
How do I order your products?
Once you are in the store, you can click on each product you want and choose between many options. Add your items to the shopping cart, sign in or register and checkout.
Is your checkout secure?
Yes! We use Paypal so that you can feel safe sending your information through to be processed. Please visit Paypal for more information on how they process payments.
Do I have to have a Paypal account to buy your products?
No! If you do not have a Paypal account you can simply use your credit cards to make your purchase. We still have Paypal process the credit cards so that your information stays secure.
I have a coupon code, how do I redeem it?
After you have registered and signed it, you are ready to checkout. There is a box to enter your promo or coupon code and your cart will be adjusted. If you have any problems using your codes, please contact us and we will adjust your order.
What are your collars & treats made from?
Please visit our "About Us" page to read detailed information about our products.
Do you offer wholesale?
Yes! We do offer wholesale on some collars & treats. Please contact us for information on pricing.
bschaar@hotmail.com
Do you give donations?
Yes! We donate baskets of treats, collars, leashes & other items to non-profit agencies and benefits. Please contact us if you would like a donation. We get a lot of requests and do not always have items available, but we will consider each request.
bschaar@hotmail.com
If you have any other questions please contact us and we will be happy to answer them for you!
**We reserve the right to refuse exchanges, returns and refunds. Each case will be decided on all individual factors. We also reserve the right to change prices
Hound House Specialties
1141 S Oak Ave
Owatonna MN 55060
(507) 213-6158
bschaar@hotmail.com
Please contact us with any questions you have. We will be happy to answer them as soon as possible.
Policies:
Returns & Exchanges:
Collars - We guarantee our collars against any manufacturing defects. Please inspect your collar immediately upon receiving it. If you notice any defects, contact us immediately to receive a replacement collar at no charge to you. You will receive your replacement after returning the unused collar to us.
Normal wear & tear does not qualify as a manufacturing defect. Returns and exchanges are not covered from excessive tugging, pulling, biting, scratching and rough play from your dog.
Please contact us if you are not satisfied for any reason. We will determine each case on an individual basis**
Treats - Treats are generally non-refundable. Please contact us and we will determine each case on an individual basis.**
Privacy Policy:
Your privacy is very important to us. We will never sell, give away or share your information with anyone. We only collect enough information to complete your order. Our checkout is secure through paypal so we never collect your payment information and do not have it on file.
F.A.Q.'S
Where do I find your products?
Click on the page labeled "store" and there you will find a "click here" link that will take you to our store. You can also enter into your browser http://shop.houndhousespecialties.com You can also CLICK HERE to enter our store.
How do I order your products?
Once you are in the store, you can click on each product you want and choose between many options. Add your items to the shopping cart, sign in or register and checkout.
Is your checkout secure?
Yes! We use Paypal so that you can feel safe sending your information through to be processed. Please visit Paypal for more information on how they process payments.
Do I have to have a Paypal account to buy your products?
No! If you do not have a Paypal account you can simply use your credit cards to make your purchase. We still have Paypal process the credit cards so that your information stays secure.
I have a coupon code, how do I redeem it?
After you have registered and signed it, you are ready to checkout. There is a box to enter your promo or coupon code and your cart will be adjusted. If you have any problems using your codes, please contact us and we will adjust your order.
What are your collars & treats made from?
Please visit our "About Us" page to read detailed information about our products.
Do you offer wholesale?
Yes! We do offer wholesale on some collars & treats. Please contact us for information on pricing.
bschaar@hotmail.com
Do you give donations?
Yes! We donate baskets of treats, collars, leashes & other items to non-profit agencies and benefits. Please contact us if you would like a donation. We get a lot of requests and do not always have items available, but we will consider each request.
bschaar@hotmail.com
If you have any other questions please contact us and we will be happy to answer them for you!
**We reserve the right to refuse exchanges, returns and refunds. Each case will be decided on all individual factors. We also reserve the right to change prices
