CONTACT INFORMATION
Hound House Specialties
Bobi Schaar ~ Owner
1141 S Oak Ave
Owatonna MN 55060
507-213-6158
bschaar@hotmail.com
FAQ'S
What methods of payments do you accept?
All of our payments are processed through
Paypal. You DO NOT need a
Paypal account to order, you may use your credit card and
Paypal will process your payment without an account.
How is my order shipped and what is the cost?
We offer a variety of shipping including UPS, Priority Flat Rate and USPS. Cost will vary depending on your choice of shipping and the amount of your order.
Can I wash my collars?
With so many varieties of collars it is hard to give a simple yes or no. The best washing advice would be to use a damp rag or tide stain remover stick to gently clean your collar. Collars must be air dried and NEVER placed in dryer. Do not dry or store collars in direct sunlight.
How long before I receive my collar?
When we receive your order, we go to work designing your collar. With so many varieties and options for collars we cannot keep every collar in stock. Therefore, it may take 10-14 days to construct and ship your collar. If we can get your collar finished in less time we will.
Do you make custom dog collars?
Absolutely! We love new ideas and enjoy making fun and creative collars. If you would like a custom collar please email us and we will do our best to fulfill your order.
How long before I receive my dog treats?
Dog treats are always made fresh so depending on how many orders we receive at a time, it may take up 3-5 days to bake, package and ship your treats. Please note* your treats will NOT sit 3-5 days, the second they are baked, cooled, decorated and set, they will be packaged and shipped.
What ingredients are in your treats?
We only use normal baking ingredients such as flour, peanut butter, carob, eggs and cheese. None of our ingredients are processed, and we do not add preservatives. Each package of treats will come with an ingredients list.
Do you offer Gluten free products?
We are in the process of creating some great gluten free products and will update as we have them available.
If you did not find the answer to your question here, please email us and we will answer you usually within 24 hours. The FAQ'S will be updated as more questions come in.